The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 7 Issue 2, ECEG 2007 / Apr 2009  pp123‑208

Editor: Frank Bannister

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Business Process Improvement in Organizational Design of e‑Government Services  pp123‑134

Ömer Faruk Aydinli, Sjaak Brinkkemper, Pascal Ravesteyn

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Public Service Reform through e‑Government: a Case Study of 'e‑Tax' in Japan  pp135‑146

Akemi Takeoka Chatfield

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From Ottawa to Lausanne: Much Done but More to Do?  pp147‑154

Tom Collins

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Singing from the Same Hymnsheet? The Impact of Internal Stakeholders on the Development of e‑Democracy  pp155‑162

Ailsa Kolsaker, Liz Lee-Kelley

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Developing Virtual Healthcare Systems in Complex Multi‑Agency Service Settings: the OLDES Project  pp163‑170

Gregory Maniatopoulos, Ian McLoughlin, Rob Wilson

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Recent developments in internet and digital technologies offer increasing possibilities for transforming the delivery of care by virtual means. However, the care of older people presents challenges and issues at many levels. The realities of the world of older people and of the multiple institutions and agencies that provide care services for them have to be better understood if virtual services are to be configured appropriately. This paper presents the results of an action research exploration of the complexity of needs found in care environments and the difficulties of configuring services when delivered in multi‑agency settings (i.e. jointly across organizational, professional and occupational boundaries). The deployment of a computer‑based graphical demonstrator is illustrated as one means through which, visualizations of different socio‑technical scenarios can be generated. We suggest that this tool can support processes of shared sense making amongst care agencies and institutions. In so doing, it can provide the basis for facilitating more effective 'user' engagement with the design, development and implementation of virtual healthcare systems. 


Keywords: socio-technical systems, healthcare, older people, virtual services, action research


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Romanian Urban e‑Government. Digital Services and Digi‑tal Democracy in 165 Cities  pp171‑182

Virgil Stoica, Andrei Ilas

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Remodelled and Restyled e‑Procurement — New Power Relationships Down Under  pp183‑194

John Douglas Thomson

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Competent Electronic Participation Channels in Electronic Democracy  pp195‑208

Dimitrios Zissis, Dimitrios Lekkas, Anastasia-Evangelia Papadopoulou

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