The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 4 Issue 1 / Nov 2006  pp1‑48

Editor: Frank Bannister

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e‑Government: Five Key Challenges for Management  pp1‑8

Kim Viborg Andersen

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e‑Local Government in New Zealand: The Shifting Policymaker View  pp9‑18

Stuart Dillon, Eric Deakins, Wan Jung Chen

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Fad or Investment in the Future: An Analysis of the Demand of e‑Services in Danish Municipalities  pp19‑26

Helle Zinner Henriksen

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Integrating the IT Infrastructures in Healthcare Organisations: a Proposition of Influential Factors  pp27‑36

Khalil Khoumbati, Marinos Themistocleous

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Enhancing Public Sector Service Efficiency by Electronic Commerce  pp37‑48

Anna Sell, Erkki Patokorpi, Pirkko Walden

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In December 2000, the city of Turku, Finland, outsourced its open care grocery shopping to an online grocery retailer. The city officials expected that an outside e‑commerce player would among other things bring time savings so that the open care service would be able to focus on caring for the elderly and the disabled at home. This paper examines the expected and realised effect of electronic commerce on the efficiency of the grocery shopping service from the viewpoint of the three main stakeholders: the customers, the employees and the management. The findings are based on employee and customer surveys as well as interviews with the open care management. The research combines both quantitative and qualitative methods. 


Keywords: Open care, efficiency, electronic grocery shopping, e-government


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