The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 3 Issue 4 / Dec 2005  pp157‑240

Editor: Frank Bannister

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The Effectiveness of e‑Service in Local Government: A Case Study  pp157‑166

Mehdi Asgarkhani

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e‑Government and State Reform: Policy Dilemmas for Europe  pp167‑174

Manuel Baptista

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Factors Affecting the Successful Implementation of ICT Projects in Government  pp175‑184

David Gichoya

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e‑Government in Greece: Bridging the gap Between Need and Reality  pp185‑192

Panos Hahamis, Jennifer Iles, Mike Healy

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Stages of Growth in e‑Government: An Architectural Approach  pp193‑200

Marijn Janssen, Anne Fleur van Veenstra

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A Comparative Analysis of Product Classification in Public vs. Private e‑Procurement  pp201‑212

Joerg Leukel, Gregory Maniatopoulos

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e‑Administration, e‑Government, e‑Governance and the Learning City: A typology of Citizenship management using ICTs  pp213‑218

Hélène Michel

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Citizenship implies a certain model of relationship between citizens and their government. This type of relationship can be conceived in several ways. Citizenship can be presented in the form of an object to be governed in various ways. Using a two year research‑action study in the town of Vandoeuvre (France), we elaborated a typology of citizenship management using Information and Computer Technologies composed of four modes: E‑administration, E‑ government, E‑governance and "The Learning City". In the "e‑administration" mode, the citizen is considered as a « consumer of rights » claiming personalized and efficient public services. It corresponds to a government « for the people » with a strategy of citizen satisfaction improvement. The second mode, that we call "e‑government" reflects a vision of a relatively passive citizen‑agent, who responds to his duties. Based on the need of quantifying and comparing solutions, this government of the people relies on regular consultations in order to improve the policy's acceptance. In this perspective, electronic voting is the most appropriate tool, because it facilitates the communication of citizens' opinions to government, while conserving a consultative characteristic. In the "e‑governance" mode, the citizen is considered an active agent of local democracy. The citizen is now considered as a source of ideas and initiatives that provides a mutual enrichment. The e‑governance model can launch a reflection on the local government's knowledge management capacity. This could then result in a fourth type of the citizen relationship management, which would not be a government of the people, for the people or by the people, but according to the people. We called this mode "the Learning City". The logic underlying this approach would be: "learn how to learn", defining a range of possible actions, choosing the decision corresponding to the criteria considered to be essential to the success. The citizens would at the same time be actors and determinants of the rules. The role of the local officials and the corresponding ICT tools remain to be imagined. 


Keywords: e-Administration, e-Government, e-Governance, learning organization, Citizen Relationship Management, local government, ICT


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e‑Government and Financial Transactions: Potential Versus Reality  pp219‑230

Bruce Rocheleau, Liangfu Wu

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Information‑and Communication Technology (ICT) and Local Power Relationships: An Impact Assessment  pp231‑240

Philipp Zimmermann, Matthias Finge

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