The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 3 Issue 1 / Jul 2005  pp1‑58

Editor: Frank Bannister

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The Contribution of Sociotechnical Systems Thinking to the Effective Adoption of e‑Government and the Enhancement of Democracy  pp1‑12

Leela Damodaran, John Nicholls, Alan Henney

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An Exploratory Evaluation of UK Local e‑Government From an Accountability Perspective  pp13‑28

Dave Griffin, Eddie Halpin

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Balanced Scorecard Based Management Information System — A Potential for Public Monitoring and Good Governance Advancement  pp29‑38

Ivaylo Gueorguiev, Snezhana Dimitrova, Milena Komitska

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e‑Participation and Governance: Widening the net  pp39‑48

Lee Komito

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Impacts of Internet use on Public Administration: A Case Study of the Brazilian Tax Administration  pp49‑58

Maria Virginia de Vasconcellos, Maria das Graças Rua

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This paper seeks to identify the effects of Internet used as a vehicle for sending federal tax returns through the RECEITANET program. The benefits that came out from security and costs reduction in the process of delivering tax returns are identified, as well as the impacts on Tax Administration (TA) and on the Treasury‑Taxpayer relationship. 


Keywords: E-Government, G2C-Government to Citizen service, E-public service, IT application in Tax Administration, Transmitting Tax returns via Internet, Treasury-Taxpayer relationship, IT Evaluation


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