The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 3 Issue 1 / Jul 2005  pp1‑58

Editor: Frank Bannister

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The Contribution of Sociotechnical Systems Thinking to the Effective Adoption of e‑Government and the Enhancement of Democracy  pp1‑12

Leela Damodaran, John Nicholls, Alan Henney

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This paper reports a study which reviewed the literature and explored the approaches adopted by a small sample of local government bodies engaged in implementing e‑Government. The findings suggest that the e‑Government implementation process underway in the UK does not embody the principles of widening democracy and increasing social inclusion. The empirical data reveal limited citizen engagement the design, development or implementation process. The paper discusses the potential contribution to be made by adopting a sociotechnical systems approach in which citizens engage with IT professionals and informationservice providers to identify needs, to test options and to achieve shared goals of e‑Government. 


Keywords: Implementation of e-Government, Sociotechnical systems, vision of e-Government


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An Exploratory Evaluation of UK Local e‑Government From an Accountability Perspective  pp13‑28

Dave Griffin, Eddie Halpin

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Balanced Scorecard Based Management Information System — A Potential for Public Monitoring and Good Governance Advancement  pp29‑38

Ivaylo Gueorguiev, Snezhana Dimitrova, Milena Komitska

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e‑Participation and Governance: Widening the net  pp39‑48

Lee Komito

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Impacts of Internet use on Public Administration: A Case Study of the Brazilian Tax Administration  pp49‑58

Maria Virginia de Vasconcellos, Maria das Graças Rua

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