The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 2 Issue 2, ECEG 2004 / Aug 2004  pp75‑146

Editor: Frank Bannister

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International Technical Standards for e‑Government  pp75‑80

John Borras

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Promoting Knowledge Sharing in Government and Non‑Government Organizations Using Open Source Software: The pKADS Story  pp81‑94

Tom Butler, Joseph Feller, Andrew Pope, Paul Barry, Ciaran Murphy

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Models and Metrics for Evaluating Local Electronic Government Systems and Services  pp95‑104

Toni Carbo, James G. Williams

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Evaluating Global e‑Government Sites: A View using Web Diagnostic Tools  pp105‑114

Jyoti Choudrie, Gheorgita Ghinea Vishanth Weerakkody

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The Application of Methodologies in e‑Government  pp115‑126

Lee Anthony Eddowes

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Using the New Institutional Economics in e‑Government to deliver transformational change  pp127‑138

Andy Ellis

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Does the Internet help to overcome social exclusion?  pp139‑146

Paul Foley

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This paper describes one of the first studies to investigate the take‑up and impact of ICT amongst socially excluded groups. 130 people took part in 20 focus group discussions. The study: Investigated the factors that influence the adoption and use of the Internet by socially excluded groups; Identified tangible economic and social benefits arising from having access and making use of the Internet; Recommends policies and future action concerning the targeting of resources and the design and likely success of current interventions to promote Internet use. The study shows that some clear and quantifiable benefits can arise from Internet access by socially excluded groups. If the level of use of online information is used as a surrogate for beneficial impact amongst socially excluded groups it is apparent that the Internet is not just providing wider opportunities; these opportunities are actively being seized by socially excluded groups. 


Keywords: Social exclusion, digital divide, Internet use, policy impact, benefits of ICT


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