The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 15 Issue 2 / Mar 2017  pp57‑154

Editor: Carl Erik Moe

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Editorial for EJEG Volume 15 Issue 2  pp57‑58

Carl Erik Moe

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E‑Gov Development in Africa  pp59‑62

Alain Ducass

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Citizen‑centric Perspective on the Adoption of E‑Government in the Philippines  pp63‑83

Aldwin Uy Urbina, Naoya Abe

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Factors Affecting the Adoption of e‑Government in Kuwait: A Qualitative Study  pp84‑102

Hussain Alenezi, Ali Tarhini, Ra'ed Masa'deh, Ali Alalwan, Nabeel Al-Qirim

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Previous research on information quality and organizations performance focuses on private sectors and pays little attention to governments and public organizations. To the best of the researchers’ knowledge, e‑Government success literature has rarely investigated information quality as a contributor to the success of e‑Government initiatives in Kuwait. This paper aims to understand the factors that may influence or hinder for enabling e‑Government strategic benefits in Kuwait. Data were collected from 31 employees through one‑on‑one interviews at three e‑Government Kuwaiti agencies namely, Ministry of Justice, Ministry of Finance and Public Authority for Civil Communication. The study findings revealed that several themes (i.e. information quality, strategic benefits, and institutional values) were observed to achieve better e‑Government Benefits. The research also reveals some new drivers (Cost saving and customer satisfaction) and barriers (e.g. Nepotism and Wasta) to improving organizational performance. These results and their implications to both theory and practice are described. 


Keywords: Information Quality, Organizational performance, E-government, Qualitative research, Kuwait, Arab World.


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