The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 13 Issue 1 / Nov 2015  pp1‑76

Editor: Frank Bannister

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Editorial  pp1‑2

Frank Bannister

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Modeling and Illustrating Requirement Prioritization in Public E‑Service Development From a Value‑Based Perspective  pp3‑17

Anders Avdic, Thomas Lambrinos

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Exploring the Challenges Of M‑Government Adoption in Saudi Arab ia  pp18‑27

Anan Alssbaiheen, Dr. Steve Love

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A Critical Analysis of E‑government Evaluation Models at National and Local Municipal Levels  pp28‑42

Dalal Ibrahem Zahran, Hana Abdullah Al-Nuaim, Malcolm John Rutter, David Benyon

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Reflections on E‑rulemaking: Challenges, Limitations and Unrealistic Expectations  pp43‑55

Ann Marie Johnson, Alexandru Roman

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Envisioning e‑Justice for Criminal Justice Chain in Finland  pp56‑66

Iina Aaltonen, Jari Laarni, Karo Tammela

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eGovernment on Twitter: The Use of Twitter by the Saudi Authorities  pp67‑73

Abdulrahman Alasem

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Abstract: Social media have proven to be convenient tools that can be used by government authorities to increase openness and transparency, gain a greater understanding of public opinions, promote the concept of eParticipation and give citizens a voice, as well as to reach many users at low cost. In addition, these social media have the unique feature of being able to update content frequently in real‑time, in particular during emergencies, disasters, or special events. The purpose of this paper is to e xplore the adoption of Twitter by the government authorities in Saudi Arabia. It is a network analysis study seeking quantitative data. Ninety‑three Saudi government authorities Twitter accounts were examined using web‑based analytical tools. The general findings of the study indicate that the level of maturity of using Twitter by Saudi public authorities in general has not matured yet. Also, it is indicated that there is a significant difference between the performances of these accounts as only a few o f them produced 53% of the total tweets. Natural and interactive accounts are more likely to have more followers. In addition, there is a misunderstanding of the role of using this new medium, as some authorities have more than one account and the collabo ration between these accounts is limited in terms of being connected to each other. 


Keywords: Keywords: eGovernment 2.0, Social Media, Twitter, Social Media Analytic, eGovernment, Saudi eGovernment


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Enacting e‑Government Success: An Integrative Study of Government‑wide Website, Organizational Capabilities and Institutions  pp74‑76

Frank Bannister

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