The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 13 Issue 1 / Nov 2015  pp1‑76

Editor: Frank Bannister

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Editorial  pp1‑2

Frank Bannister

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Modeling and Illustrating Requirement Prioritization in Public E‑Service Development From a Value‑Based Perspective  pp3‑17

Anders Avdic, Thomas Lambrinos

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Abstract: A major problem in e‑service development is the prioritization of the requirements of different stakeholders. The main stakeholders are governments and their citizens,all of whom have different and sometimes conflicting requirements. In this pap er, the prioritization problem is addressed by combining a value‑based approach with an illustration technique. This paper examines the following research question: How can multiple stakeholder requirements be illustrated from a value‑based perspective in order to be prioritizable? We used an e‑service development case taken from a Swedish municipality to elaborate on our approach. Our contributions are: 1) a model of the relevant domains for requirement prioritization for government, citizens, technolog y, finances and laws and regulations; and 2) a requirement fulfillment analysis tool (RFA) that consists of a requirement‑goal‑value matrix (RGV), and a calculation and illustration module (CIM). The model reduces cognitive load, helps developers t o focus on value fulfillment in e‑service development and supports them in the formulation of requirements. It also offers an input to public policy makers, should they aim to target values in the design of e‑services. 


Keywords: Keywords: public e-services, public e-service development, requirement prioritization, requirement domains, values, goals, illustration, requirement fulfilment


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Exploring the Challenges Of M‑Government Adoption in Saudi Arab ia  pp18‑27

Anan Alssbaiheen, Dr. Steve Love

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A Critical Analysis of E‑government Evaluation Models at National and Local Municipal Levels  pp28‑42

Dalal Ibrahem Zahran, Hana Abdullah Al-Nuaim, Malcolm John Rutter, David Benyon

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Reflections on E‑rulemaking: Challenges, Limitations and Unrealistic Expectations  pp43‑55

Ann Marie Johnson, Alexandru Roman

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Envisioning e‑Justice for Criminal Justice Chain in Finland  pp56‑66

Iina Aaltonen, Jari Laarni, Karo Tammela

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eGovernment on Twitter: The Use of Twitter by the Saudi Authorities  pp67‑73

Abdulrahman Alasem

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Enacting e‑Government Success: An Integrative Study of Government‑wide Website, Organizational Capabilities and Institutions  pp74‑76

Frank Bannister

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