The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 11 Issue 2, ECEG 2013 / Dec 2013  pp324‑388

Editor: Frank Bannister & Walter Castelnovo

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Special Issue Editorial  pp324‑325

Frank Bannister & Walter Castelnovo

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Using Classification and Roadmapping techniques for Smart City viabilitys realization  pp326‑336

Leonidas Anthopoulos et al

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Fashioning the Tools for e‑Government Change: A Targeted Use of Activity‑Based Costing  pp337‑347

Paul J. Jackson

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Abstract: This article examines the way stakeholders in parts of the UK local government community have developed a set of tools and frameworks for supporting e‑Government‑related change. In particular, it looks at how ideas from Activity‑Based Costing ha ve been drawn upon to support business process improvements and decisions about delivery channels. The article follows the evolution of an approach known as the Cost Architecture Framework and how this is being used by public bodies to support more effi cient and effective service designs. The implications of the approach … including its links to ideas on lean management … are then discussed. The article provides an insight into how communities of actors can come together to develop common approaches a nd solutions in addressing their e‑Government needs. It also discusses the limits to such collaborations in the face of resource constraints, and the need for end‑user customisation in supporting local applications. 


Keywords: Keywords: e-Government, lean, process redesign, channel migration, cost architecture, Activity-Based Costing


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Risk Analysis to Overcome Barriers to Open Data  pp348‑359

Sébastien Martin1

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Evaluation and Assessment of Editable Signatures for Trusted and Reliable Public Sector Data  pp360‑372

Klaus Stranacher et al

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Measuring the Public value of e‑Government: The eGEP2.0 model  pp373‑388

Alberto Savoldelli et al

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