The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 11 Issue 1 / Dec 2013  pp181‑322

Editor: Frank Bannister

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000 Editorial Dec 13.pdf  pp181‑182

Frank Bannister

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Virtual Acts of Balance!: Virtual Technologies of Knowledge‑Management as co‑Produced by Social Intentions and Technical Limitations  pp183‑197

Anders Koed Madsen

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Challenging Organizational Issues When Municipal Contact Centers are Implemented in Sweden  pp198‑209

Irene Bernhard, Kerstin Grundén

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A Mobile Solution for an Inclusive Public Distribution System in India  pp210‑227

Shashank Garg, Krishna Sundar

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Online Social Networking, Order and Disorder  pp228‑239

Russell Lock, Louise Cooke, Tom jackson

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Abstract: Whilst online social networking has been used successfully for many years by all strata of the worlds population, its use to ferment and prevent civil disturbances is a relatively new phenomenon. It is clear that the way in which online social networking sites are being used is evolving, and that changing user perceptions of online privacy may impact on the ability of the law enforcement community to adapt to new methods of monitoring and evidence gathering. This paper focuses primarily on the London riots of August 2011, and as such discusses legal issues from a UK perspective. However, the matters discussed are of relevance worldwide, with reference made to similar events outside the UK, to show that what occurred in London was not an isolate d incident, or a quirk of the UK social networking scene. This paper explores what occurred, the platforms that were used and how they were used, and the legal framework in which investigations took place. It examines the use of social networking to organ ise rioters, support community defence, and shape the response of law enforcement agencies such as the police, government and the courts. It concludes that there is significant potential for problems of this type to occur in the future, which will require the evolution of law enforcement methods and procedures, and could change the way in which the law enforcement community utilise e‑Government systems 


Keywords: Keywords: Social Networking, Law Enforcement, London Riots, Future Trends


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Public‑Sector Reform, E‑Government and the Search for Excellence in Africa: Experiences from Uganda  pp240‑251

Prince Karakire Guma

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Challenges to the Successful Implementation of e‑Government Initiatives in Sub‑Saharan Africa: A Literature Review  pp252‑266

Quinta Nven-akeng Nkohkwo, M. Sirajul Islam

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The level of e‑Government implementation: Case of Malawi  pp267‑278

Frank Makoza

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Online Transparency for Accountability: One Assessing Model and two Applications  pp279‑291

Rui Pedro Lourenço

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Conceptualization of an integrated indicator model for the evaluation of e‑government policies  pp292‑306

Dalibor Stanimirovic

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Challenges In Information Systems Procurement in the Public Sector  pp307‑322

Carl Erik Moe, Tero Päivärinta

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