The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Issue
Volume 11 Issue 1 / Dec 2013  pp181‑322

Editor: Frank Bannister

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000 Editorial Dec 13.pdf  pp181‑182

Frank Bannister

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Virtual Acts of Balance!: Virtual Technologies of Knowledge‑Management as co‑Produced by Social Intentions and Technical Limitations  pp183‑197

Anders Koed Madsen

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Challenging Organizational Issues When Municipal Contact Centers are Implemented in Sweden  pp198‑209

Irene Bernhard, Kerstin Grundén

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A Mobile Solution for an Inclusive Public Distribution System in India  pp210‑227

Shashank Garg, Krishna Sundar

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Abstract: The Public Distribution System (PDS) plays a significant role in the Indian governments poverty alleviation programmes and discharging its social development obligations by providing food grains and essential items to the rural and urban poor at subsidized rates. While the social objective is of protecting poor citizens from the vagaries of market forces, the PDS current system has several well documented problems such as lack of transparency, accountability, poor governance and poor service delivery mechanisms. Several suggestions have been made for improvement through technology intervention. In this paper we describe a mobile technology enabled system that we have developed. We have conducted a sample survey across urban slums to elicit r esponses about the existing PDS, to understand the problems faced by users and to obtain input on the features and functionality required to improve the PDS system. This questionnaire was designed and administered as a mobile form. The SmartPDS solution t hat has been developed uses low‑cost mobile technologies and a workflows‑based request tracking system to enable the delivery of critical governance services such as food entitlements, at the doorstep of the citizen. The system leverages the expanding cel lular network to enable a consumer to place an order on a mobile phone and the entire process of PDS service delivery can be monitored and tracked in near real‑time. An electronic voucher scheme has been developed to implement a cashless benefits transfer system to reduce leakages in the system and improve tracking of a PDS transaction from the generation of a consumer request to the delivery of food items to the consumer. 


Keywords: Keywords: SmartPDS, food security, electronic forms, electronic voucher, m-governance


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Online Social Networking, Order and Disorder  pp228‑239

Russell Lock, Louise Cooke, Tom jackson

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Public‑Sector Reform, E‑Government and the Search for Excellence in Africa: Experiences from Uganda  pp240‑251

Prince Karakire Guma

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Challenges to the Successful Implementation of e‑Government Initiatives in Sub‑Saharan Africa: A Literature Review  pp252‑266

Quinta Nven-akeng Nkohkwo, M. Sirajul Islam

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The level of e‑Government implementation: Case of Malawi  pp267‑278

Frank Makoza

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Online Transparency for Accountability: One Assessing Model and two Applications  pp279‑291

Rui Pedro Lourenço

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Conceptualization of an integrated indicator model for the evaluation of e‑government policies  pp292‑306

Dalibor Stanimirovic

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Challenges In Information Systems Procurement in the Public Sector  pp307‑322

Carl Erik Moe, Tero Päivärinta

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