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EJEG
Volume 7 Issue 4
December 2009
Special issue ECEG 2009
Conceptualising Citizen's Trust in e-Government: Application of Q Methodology
Hisham Alsaghier, Marilyn Ford, Anne Nguyen and Rene Hexel
Griffith University, Brisbane, Australia
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In e-government context, trust plays a vital role in helping citizens overcome perceived risks. Trust makes citizens comfortable sharing personal information, make online government transactions, and act on e-Government advices. Thus, trust is a significant notion that should be critically investigated to help both researchers and practitioners to understand citizens’ acceptance to e-Government. Prior research in trust has focused mainly on consumer’s trust in e-Commerce. Most of existing literatures on trust in e-government focus on technical perspective such as PKI. This paper contributes by proposing a conceptual model of citizens’ trust in e-Government. The proposed conceptual model of citizens’ trust in e-government integrates constructs from multiple disciplines: psychology, sociology, e-commerce, and HCI. The research iaims also to develop items in order to measure the theoretical constructs in the proposed model. The pool of items is generated based on a literature review. Q-Methodology has been utilised to validate the generated measurement items. The outcome of two Q-sorting rounds resulted in developing a survey instrument for the proposed model with excellent validity and reliability statistical results.
Keywords:
e-government, trust, perceived risk, citizens’ participation, technology acceptance model
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