|
| |
|
Volume 5 Issue 1 June 2007
Factors for successful e-government adoption: a conceptual framework
Vinod Kumar 1, Bhasker Mukerji 1, Irfan Butt 1, and Ajax Persaud 2
1Carleton University, Ottawa, Canada
2University of Ottawa, Canada
|
|
| |
|
|
Canada has been the world’s leader in e-Government maturity for the last five years. The global average for government website usage by citizens is about 30%. In Canada, this statistic is over 51%. The vast majority of Canadians visit government websites to obtain information, rather than interacting or transacting with the government. It seems that the rate of adoption of e-Government has fallen globally below expectations although some countries are doing better than others. Clearly, a better understanding of why and how citizens use government websites, and their general dispositions towards e-Government is an important research issue. This paper initiates discussion of this issue by proposing a conceptual model of e-Government adoption that places users as the focal point for e-Government adoption strategy.
Keywords:
Customer orientation, e-Government, adoption, model, Canada
Download FULL PAPER
Back to Contents
|
|
