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Volume 4 Issue 1 November 2006
Fad or Investment in the Future: An Analysis of the Demand of e-Services in Danish Municipalities
Helle Zinner Henriksen
Copenhagen Business School, Denmark
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The Internet has created a new window for citizens to interact with the pubic sector through the means of electronic services (e-services). Municipalities throughout the Western world are competing to offer as many e-services as possible and several studies have explored the contents and nature of e-services for citizens. Most of these studies have dealt with the possibilities and reach of e-services. The present study applies a demand perspective focusing on which e-services citizens actually use. The use of e-services during the period May 2004 to October 2004 is analyzed based on log-files from the largest Danish provider of municipal e-services. The study fuels a discussion of whether or not the offerings of municipal offering of e-services are driven by technology fads or if they are exponents of an investment in the future that aim at improving the quality of life of citizens.
Keywords:
government, electronic citizen services, supply and demand.
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