|
In most cases, it is not possible to transfer e-Business solutions and development approaches directly to the public administration. This is partly due to the legal framework that governs public administration. Therefore, the introduction of e-Government has been much slower than one would expect based on existing technology. This paper shows the importance of including the legal framework in modeling efforts for e-Government and how to accomplish this task. The approach is demonstrated using the example of the German Federal Insurance Institute for Salaried Employees, the “Bundesversicherungs-anstalt für Angestellte”.
Keywords: e-Government, public process modeling, administrative workflows, legal constraints
Download FULL PAPER
Back to Contents |
