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Volume 3 Issue 2 October 2005
A Prospective View of e-Government in the European Union
Clara Centeno, Rene van Bavel and Jean-Claude Burgelman, European Commission, Joint Research Centre, Sevilla, Spain
clara.centeno@cec.eu.int
rene.van-bavel@cec.eu.int
jean-claude.burgelman@cec.eu.int |
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Emerging trends in Europe suggest that current thinking on e-Government, focusing on greater quality and efficiency in public services should be reviewed, especially when taking a European and prospective approach. The paper proposes a prospective view, which defines e-Government in the EU as a tool for better government in its broadest sense. It places e-Government at the core of public management modernisation and reform, where technology is used as a strategic tool to modernise structures, processes, regulatory frameworks, human resources and the culture of public administrations to provide better government, and ultimately increased public value. According to this view, e-Government needs to be more knowledge-based, user-centric, distributed, and networked.
Keywords: e-Government, public value, knowledge creation, knowledge use, user-centric government, user participation, public – private partnerships, networked government
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