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Editorial Comment
Dr Frank Bannister
Editor, EJEG |
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The Role of Vendor Qualifications in Developing Digital Literacy for the
Information Society
Dr Jenny Gilbert, School of Computing & Management Science, Sheffield
Hallam University, UK
Abstract: The roles
of worker and citizen demand that all school leavers be digitally
literate. The recognition of this has resulted in ICT education beginning
in primary schools. In a number of areas IT companies are working with
educational establishments to integrate vendor qualifications into the
curriculum. This paper considers the rationale for the introduction of
such qualifications and considers one particular example. It debates the
contribution such an initiative is likely to make to the perceived UK
skills shortage and to the critical thinking ability required for citizens
in the Information Society.
Keywords: ICT, curriculum, skills, vocational, digital literacy,
vendor qualifications |
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e-Citizens : Blogging as Democratic Practice
Associate Professor Mary Griffiths, University of Waikato, Hamilton, New
Zealand.
maryg@waikato.ac.nz
Abstract:
Bloggers are able to publish political commentary online, without having
to deal with traditional
media
gatekeepers,
such as
news
editors and
other
media professionals.
Networked
blogging
is
impacting on political life as
individual politicians and citizen-journalists
go online in the
newest
media
genre. The blogosphere helps construct citizen-users’
democratic literacies and participation in new ways. Using a governmental
framework and selected examples, I analyze the generic features of the
political blog, and the nature of the relationships and capacities
formed by the personal modes of address in specific virtual publics. Blogs
are obviously more than ways of “preaching to the choir” (Lenhart, qtd in
AFP, 2003) … but what is the nature of the e-governance work they
are doing?
Keywords: Blogs,
democratic literacies, participation, governmentality, political marketing
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A
Framework for Experience Management in e-Government: The Pellucid Project
Simon Lambert and Alvaro Arenas ,
CCLRC Rutherford Appleton Laboratory, Didcot, UK,
Sabine Delaitre and José Mena Raposo,
SADIEL, S.A., c/ Isaac Newton s/n, Edificio Sadiel,
Sevilla, Spain, Pasqualino Ferrentino, Softeco
Sismat SpA, Genova, Italy,
Marta Majewska 1,2 and Krzysztof Krawczyk1,
1ACC
Cyfronet AGH Krakow 61, Poland,
2Institute
of Computer Science AGH-UST, Krakow, Poland,
Maria Fassone and Viviana Procopio,
Comune di Genova – Mobilità Trasporti Parcheggi, Genova, Italy
Abstract:
The Pellucid project is developing an adaptable and customisable
platform for enabling experience management in public organisations.
Starting with a study of the three pilot applications, a uniform framework
has been developed for experience management, based on the generation of
‘active hints’ that are presented to the user according to working
context. Working context encompasses both position in the work process and
domain-specific characteristics, typically similarity to previous cases.
The paper discusses the applications and the framework.
Keywords: knowledge management, experience management, public
organisations, organisational mobility, workflow management systems. |
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The Risk of e-Voting
Thomas W. Lauer, School of Business Administration, Oakland University,
Rochester, USA
Abstract:
World wide, there are various
proposals for automating manual voting processes. This paper considers two
different e-voting schemes, Internet voting and direct recording
electronic (DRE) voting systems, explicitly focusing on risk to the
integrity of the voting process. Fair elections must assure voter
authentication, vote confidentiality and integrity, and the ability to
audit the election. E-voting poses special challenges. The paper analyzes
security risks that may threaten e-voting schemes and makes
recommendations.
Keywords: Internet
voting, e-voting, direct recording electronic voting, IS security, risk
analysis, voter fraud |
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Ethical Problems for e-Government: An Evaluative Framework
Hilary Mullen, Buckinghamshire Chilterns University College, David Sanford
Horner, University of Brighton
Abstract: This paper assesses
the assertion that there is a lack of well understood and developed rules
and models for ethical behaviour in e-Government. A framework is proposed
to evaluate the extent to which types of moral wrongdoing are related
specifically to the technologies used. It identifies four categories of
ethical issues: those related to electronic environments; those dependent
on electronic environments; those determined by electronic environments;
and those specific to electronic environments. Furthermore, it suggests
the policy perspectives, which governments may need to consider.
Keywords:
e-Government; Democracy; Ethics; Information and Communication Technology;
Trust. |
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Communication and Culture: Designing a Knowledge-enabled Environment to
Effect Local Government Reform
Vivien Reid and Barbara Bardzki, Caledonian Business School, Glasgow
Caledonian University, Scotland, Stephen McNamee, Building Services,
Glasgow City Council, Scotland,
Abstract: Knowledge sharing
processes and an appropriate infrastructure are key elements to successful
Knowledge Management (KM) initiatives but culture is paramount. In a
public sector context, where organisational structures tend to be
hierarchical and complex, implementing effective KM is a difficult task.
Central to the success of such initiatives are culture, trust, loyalty or
solidarity and a supportive communication climate.
Keywords: knowledge;
local government; culture; communication; trust
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The
e-Citizen as talk, as text and as technology: CRM and e-Government
Paul Richter, James Cornford and Ian McLoughlin, University of Newcastle
upon Tyne Business School, UK
Abstract:
Public service transformation in the UK
is being carried out in the name of the citizen and these changes –
specifically those labelled as ‘e-Government’ – bring with them the
prospect of a significant shift in the nature of the relationship between
government and its citizens. Of particular interest is the notion of the
e-Citizen, set against a contemporary public management backdrop featuring
customer-centric discourses/metaphors, organisational transformation and
ICT-intensive ‘private-sector’ business solutions. This paper focuses on a
pilot study concerned with exploring the nature and role of
socio-technical and discursive factors which may be implicated in the
‘shaping’ of the e-Citizen around the introduction of ‘customer
relationship management’ (CRM) systems at a local government level. The
research design draws on ‘social shaping of technology’ approaches and
emphasises the significance of discursive events in these shaping
processes. Preliminary findings suggest that citizen-users of the new face
to face access channel within local e-government are being configured
primarily as ‘customers’ which we suggest has significant implications for
the traditional relationship between individuals and the institutions of
government.
Keywords:
e-government, citizen, customer service, discourse, technology |
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