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Editorial Comment
Dr Frank Bannister
Editor, EJEG |
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International Technical Standards for e-Government (pp75-80)
John
Borras, e-Government Unit, Cabinet Office, London, UK
Abstract: This
paper provides an overview of the work currently being undertaken at an
international level by the OASIS e-Government Technical Committee on
developing ICT standards for interoperability to support the work of
putting government services on-line. The work of the committee is on-going
and this paper provides a snapshot of current progress as at the date of
this paper and assumes a certain level of awareness on the part of the
reader of the new set of Internet technologies.
Keywords: ICT
standards, e-Government Services, Interoperability, International
co-operation |
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Promoting Knowledge Sharing in Government and
Non-Government Organizations Using Open Source Software: The pKADS Story
(pp81-94)
Tom Butler, Joseph Feller, Andrew Pope, Paul Barry and Ciaran Murphy,
Business Information Systems, University College Cork, Ireland.
Abstract:
This paper reports
on the development of an innovative Open Source Software solution called
the Portable Knowledge Asset Development System (pKADS).
pKADS is a desktop-based knowledge management system whose purpose is to
promote knowledge sharing in government and non-government organisations,
which the United Nations views a being pivotal to the inclusion of
developing nations in the knowledge society. The institutional context for
the development of this system is delineated, as are the system’s
conceptual and technical architectures. The paper concludes with
suggestions for the application of pKADS and its implications in shaping
subsequent e-Government initiatives.
Keywords:
Knowledge Management, Knowledge Society, Open Source Software,
e-Government, Non-Government Organisation (NGO), Action Research |
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Models and Metrics for Evaluating Local
Electronic Government Systems and Services
Professor Toni Carbo, and James G. Williams, Professor
Emeritus, School of Information Sciences, University of Pittsburgh, USA
(pp95-104)
Abstract:
We do not yet have good
measures for Digital Government or agreement on what we should be
measuring. We also lack a common understanding of models of the processes
used to plan, fund, develop, implement, operate, and evaluate systems in
different contexts. This paper reviews the processes of government and
examines examples of models and metrics appropriate for different contexts
for systems to be successful and describes a proposed research project to
examine local digital government services in Pennsylvania and develop
replicable models and measures for evaluation of systems and services.
Keywords:
e-Government, digital government, metrics, measures, local, models |
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Evaluating Global e-Government Sites: A View
using Web Diagnostic Tools
Jyoti Choudrie, Gheorgita Ghinea and Vishanth Weerakkody, Dept
of Information Systems and Computing, Brunel University, Uxbridge, UK
(pp105-114)
Abstract:
Several governments across
the world have embraced the digital revolution and continue to take
advantage of the information and communication facilities offered by the
Internet to offer public services. Conversely, citizens’ awareness and
expectations of Internet based online-public-services have also increased
in recent times. Although the numbers of the different national
e-Government web portals have increased rapidly in the last three years,
the success of these portals will largely depend on their accessibility,
quality and privacy. This paper reports the results of an evaluative study
of a cross-section of e-Government portals from these three perspectives,
using a common set of performance metrics and Web diagnostic engines.
Results show that not only are there wide variations in the spectrum of
information and services provided by these portals, but that significant
work still needs to be undertaken in order to make the portals examples of
‘best practice’ e-Government services.
Keywords:
e-Government, accessibility, quality, privacy |
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The Application of Methodologies in e-Government
Lee Anthony Eddowes, University of Manchester Institute of
Science and Technology (UMIST) (pp 115-126)
Abstract: This
paper contributes to critical discussion on the contribution of
methodologies in implementing e-Government programmes. The paper takes
into account institutional, technological and organisational factors
within the public sector and how the concept and practicality of
methodologies are being applied. The paper explores the experiences of
e-Government specific methodologies, and in drawing on the work of Wastell,
Newman and Kawalek (2002) to illustrate perceptions of e-Government by
implementing agencies.
Keywords:-
e-Government, methodology, IT enabled change, pathfinder |
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Using
the New Institutional Economics in e-Government to deliver
transformational change
Andy Ellis, Henley Management College, UK (pp 126-138
Abstract:
e-Government puts demands on government organisations which may require
new management frameworks. This paper presents interim findings from a
doctoral research study exploring how a framework based on the New
Institutional Economics leads to greater understanding and new insights.
This paper, which outlines the theory and shows how it has been applied as
a practical business tool in an e-government context, updates the paper
presented at the 2004 European Conference on e-Government.
Keywords:
Institutional economics, e-Government, transformational change, ICT,
education |
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Does the
Internet help to overcome social exclusion?
Paul Foley, De
Montfort University, UK (pp139-146)
Abstract: This
paper describes one of the first studies to investigate the take-up and
impact of ICT amongst socially excluded groups. 130 people took part in 20
focus group discussions. The study:-
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Investigated the
factors that influence the adoption and use of the Internet by socially
excluded groups.
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Identified tangible
economic and social benefits arising from having access and making use of
the Internet.
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Recommends policies
and future action concerning the targeting of resources and the design and
likely success of current interventions to promote Internet use.
The study shows that some
clear and quantifiable benefits can arise from Internet access by socially
excluded groups. If the level of use of online information is used as a
surrogate for beneficial impact amongst socially excluded groups it is
apparent that the Internet is not just providing wider opportunities;
these opportunities are actively being seized by socially excluded groups.
Keywords:
Social exclusion, digital
divide, Internet use, policy impact, benefits of ICT |
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