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Transformational Aspects of E-Government in Ireland: Issues to Be
Addressed
Orla O’Donnell,
Richard Boyle and Virpi Timonen,
Institute of Public Administration (IPA), Ireland.
oodonnell@ipa.ie ;
rboyle@ipa.ie ;
vtimonen@ipa.ie. |
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Disclaimer: The views expressed are those of the authors
and do not necessarily represent the views of the IPA or the Committee for
Public Management Research (CPMR). |
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ABSTRACT |
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Drawing
upon Irish experience, this paper explores some of the key issues to be
addressed in using e-government effectively to transform public sector
organisations. Two case studies are detailed:ROS (Revenue Online Service)
and Integrated Service Centres (County Donegal). Policy implications of
developments to date and remaining challenges are discussed.
Keywords: Ireland,
E-government, Concepts, Organisational Transformation, Policy. |
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