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Journal Article

Open data in Service design  pp97-105

Muriel Foulonneau et al

© Dec 2014 Volume 12 Issue 2, ECEG 2014, Editor: Frank Banister, pp95 - 207

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Abstract: This paper proposes a review of the current approaches to encouraging the creation of services based on data, and an analysis of the creation of services from two open data platforms, in the UK and in Singapore. It also explores the roles that t he (open) data can have in the design of services based on a theoretical framework of service innovation. Data can play different roles: (i) the service is based on data, (2) the service uses data as a resource, and (3) the service is validated or enriched with data but the data is not directly used or is not directly visible in the service. This offers new opportunities for the reuse of data and suggests a different approach to measuring the impact of opening datasets beyond the mere number of se rvices created.


Keywords: Keywords: open data, service design, data-driven service, innovation


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