Abstract

Abstract: This paper aims to identify themes, trends, research philosophies, methodologies and methods used in E‑Government studies. This research uses a novel structure literature review method to capture the evolving research focus in the E‑Government l iterature. It examines all abstracts from the European Conference on E‑Government (ECEG) papers from 2007 to 2012 and International Conference on E‑Government (ICEG) papers from 2007 to 2010. This paper also compares previous research covering themes and models of E‑Government research. The research findings are: 1) case study and potential case study is dominant methods, 2) there are various research philosophy, methodology and methods on e‑government field, and 3) e‑government is evolving over ti me and is maturing as a discipline. An analysis also shows lack of works covering development of theory in e‑government domain. This paper provides further contribution by using a novel approach for conducting a structured literature review, based on eval uating abstracts and key words, and in a corresponding method to method to validate classification of themes that emerge using focus group discussion sessions.

Keywords: Keywords: e-government, themes, trends, philosophy, methodology, method, literature review, ICEG, ECEG

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Journal Article

Systematic Literature Review on Enterprise Architecture in the Public Sector pp130-154

Dinh Duong Dang, Samuli Pekkola

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Abstract

Enterprise architecture (EA) is an approach to improve the alignment between the organization’s business and their information technologies. It attempts to capture the status of the organizations’ business architecture, information resources, information systems, and technologies so that the gaps and weaknesses in their processes and infrastructures can be identified, and development directions planned. For this reason, EA has become a popular approach also in the public sector to increase their efficiency and ICT utilization. Yet researchers have largely ignored this context, and it seems that quite little is known about how EA is developed, implemented, or adapted in different countries and in the public sector. We thus conducted a systematic literature review to identify the major research topics and methods in studies focusing on public sector EA. We analyzed 71 identified articles from the past 15 years. Our analysis shows that the development viewpoint, case studies in developed countries, and local settings seem to form mainstream EA research in the public sector. Taken together, it seems that public sector EA is scattered, and there is no strong, single research stream. Instead the researchers conduct local case studies. This means the knowledge on EA development, implementation or adaptation, their challenges and best practices does not accumulate. There is consequently a need for more research in general, and targeted research in some specific segments.

Keywords: Enterprise Architecture, Public Sector, Systematic Literature Review, Government Enterprise Architecture.

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Journal Article

Multichannel Management in the Public Sector: A Literature Review pp20-35

Christian Østergaard Madsen, Sara Hofmann

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The multichannel management field (MCM) of e‑government focuses on how government organizations select, prioritize and integrate public service channels in a multichannel environment as well as migrate citizens and other stakeholders from one channel to another to increase efficiency and user satisfaction. MCM scholars collaborate with practitioners, conduct field experiments and study government‑to‑citizen interaction in real‑life settings. MCM studies have led to important empirical findings, theory building and field‑tested practical recommendations. Despite such valuable contributions to both scholars and practitioners, there are no up‑to‑date, comprehensive literature reviews which synthesize the knowledge from the MCM literature. We therefore present a systematic and comprehensive literature review of MCM in e‑government. Our review follows established guidelines and covers three main areas. (1) We identify lead scholars and outlets, concepts analyzed and the main methods and theoretical lenses applied. (2) We synthesize results and suggestions for future studies from the papers. (3) Finally, we identify knowledge gaps and propose research approaches to addressing these gaps.

Keywords: Multichannel management, multi-channel management, literature review, channel strategy, government organizations

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Journal Article

The Use of Social Networking Sites in Public Administration: The Case of Slovenia pp2-18

Tina Jukić, Manca Merlak

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This paper presents the results of research aimed at analysing the usage of Facebook as the most popular social networking site among 112 Slovene state administration organizations. Private entities use social networks to enhance their visibility, interact with clients, and for (related) marketing and sales of their products and services. Social networks also represent the potential for increased interaction between public administration and its users. However, statistics on the usage of social networks in public organizations is scarce. The methodology of our research is based on 16 indicators measuring usage, engagement, multi‑channel features, and multi‑media content. The results reveal that only a few organizations have established their Facebook presence, and for most of them considerable room for improvement has been identified in terms of usage of Facebook as a social network with the highest potential of reach and engagement in the number of its users. An extensive literature review in the field of social media usage in public administrations worldwide is also provided.

Keywords: social networking sites, public administration, level of usage, type of usage, engagement, literature review

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Journal Issue

Volume 15 Issue 1 / Feb 2017 pp1‑56

Editor: Mitja Dečman, Tina Jukić

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Editorial

Guest Editors

Mitja Dečman is an Assistant Professor at the Faculty of Administration, University of Ljubljana, teaching undergraduate and postgraduate level. He holds a Ph. D. in Administration Science and a MSc. in Computer Science. His project and research work includes development of information systems, benchmarking systems, digital preservation, information security, e‑government, e‑governance, web 2.0 and others.

Tina Jukić is an Assistant Professor in the field of informatics in public administration at Faculty of Administration, University of Ljubljana, Slovenia. She gained her PhD in administrative science in 2013. In recent years her research activities are mainly focused on methodologies for the evaluation of e‑government projects and on social media usage in public administration.

Keywords: social networking sites, public administration, level of usage, type of usage, engagement, literature review, tax administration, taxpayer supervision, compliance risk management, analytics, data mining, Conceptual data modeling, Object Role Modeling, Manual service, Digital Service, DPSIR, Zanzibar, information sharing arrangement, inter-organisational system (IOS), XBRL, standard business reporting, B2G, TOE

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Journal Issue

Volume 15 Issue 2 / Mar 2017 pp57‑154

Editor: Carl Erik Moe

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Chief Editor

Dr Carl Erik Moe is a Professor of Information Systems at the University of Agder, Norway. After serving as Head of Department (HOD) for a number of years, he is back to research and teaching. As HOD he took a leading role developing graduate programs in both Information Systems and Health Informatics, and PhD program in Information Systems as well as promoting and generating research collaboration with local government and industry.

Carl Erik has served as Program Chair of IFIP EGOV 2012. He is an active reviewer for several academic journals. He was one of the founding members of the Scandinavian Workshop on e‑Government, of which he is still very much involved and he has served as leader of the Norwegian Council for Information Science.

Carl Erik’s current research interests include e‑Government covering issues such as Procurement of IS and Policies and Strategies for Digital Government including Open Government and ICT4D, and it includes e‑Health covering issues such as IS in Social Work, Telecare and Information Systems in Integrated Care.

Carl Erik served as Associate Editor on EJEG for several years before taking over as Editor. He welcomes both empirical and conceptual work and case studies with practical implications, and he encourages work on emerging topics and open and smart government. His ambition is to keep up the good academic quality of the journal at the same time as encouraging work in progress and establishing a case section in the journal.

Keywords: online public services, digital divide, logistic regression analysis, Enterprise Architecture, Public Sector, Systematic Literature Review, Government Enterprise Architecture, Technology Acceptance, e-procurement, survey, private firms, Belgium, Social Sensors, Open Governance, Crowdsourcing, e-participation, Trust, Information Quality, Organizational performance, E-government, Qualitative research, Kuwait, Arab World

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