The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

For general enquiries email

Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Digital Government is available here


Journal Article

Modeling and Illustrating Requirement Prioritization in Public E‑Service Development From a Value‑Based Perspective  pp3-17

Anders Avdic, Thomas Lambrinos

© Nov 2015 Volume 13 Issue 1, Editor: Frank Bannister, pp1 - 76

Look inside Download PDF (free)


Abstract: A major problem in e‑service development is the prioritization of the requirements of different stakeholders. The main stakeholders are governments and their citizens,all of whom have different and sometimes conflicting requirements. In this pap er, the prioritization problem is addressed by combining a value‑based approach with an illustration technique. This paper examines the following research question: How can multiple stakeholder requirements be illustrated from a value‑based perspective in order to be prioritizable? We used an e‑service development case taken from a Swedish municipality to elaborate on our approach. Our contributions are: 1) a model of the relevant domains for requirement prioritization for government, citizens, technolog y, finances and laws and regulations; and 2) a requirement fulfillment analysis tool (RFA) that consists of a requirement‑goal‑value matrix (RGV), and a calculation and illustration module (CIM). The model reduces cognitive load, helps developers t o focus on value fulfillment in e‑service development and supports them in the formulation of requirements. It also offers an input to public policy makers, should they aim to target values in the design of e‑services.


Keywords: Keywords: public e-services, public e-service development, requirement prioritization, requirement domains, values, goals, illustration, requirement fulfilment


Share |