The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

For general enquiries email

Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Journal Article

Developing Generic Shared Services for e‑Government  pp31-38

Marijn Janssen, René Wagenaar

© Jun 2004 Volume 2 Issue 1, Editor: Frank Bannister, pp1 - 74

Look inside Download PDF (free)


Currently e‑Government initiatives have a highly fragmented nature and are hardly coordinated. An architectural approach aimed at reusing components as shared services can support government agencies in the implementation of their e‑Government initiatives. In this paper we describe research aimed at identifying and prioritising the importance of generic services that can be shared among public agencies. Generic shared services are identified and prioritised by technical experts and government representatives using a group support system session. This has resulted in an action plan to implement the services and use them as part of future e‑Government projects.


Keywords: Architecture, group support system, e-Government, shared services, data centres, shared service centre


Share |