The Electronic Journal of e-Government aims to publish perspectives on topics relevant to the study, implementation and management of e-Government
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Journal Article

An Exploratory Evaluation of UK Local e‑Government From an Accountability Perspective  pp13-28

Dave Griffin, Eddie Halpin

© Jul 2005 Volume 3 Issue 1, Editor: Frank Bannister, pp1 - 58

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Abstract

This paper provides an initial exploration of the relationship between electronic service delivery and public accountability. Specifically, it investigates public accountability for the implementation of electronic local government. Based on empirical research with council officers and elected members, it proposes a initial evaluation framework for local e‑Government accountability. It examines the practice of e‑Government accountability using this framework.

 

Keywords: e-Government, evaluation, public accountability, local government, scrutiny

 

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Journal Article

e‑Government Website Accessibility: In‑Depth Evaluation of Saudi Arabia and Oman  pp149-156

Abdulmohsen Abanumy, Ali Al-Badi, Pam Mayhew

© Dec 2005 Volume 3 Issue 3, Editor: Frank Bannister, pp99 - 156

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Abstract

This paper explores three main areas, firstly, website accessibility guidelines; secondly, website accessibility tools and finally the implication of human factors in the process of implementing successful e‑Government websites. It investigates the issues that make a website accessible and explores the importance placed on web usability and accessibility with respect to e‑Government websites. It briefly examines accessibility guidelines, evaluation methods and analysis tools. It then evaluates the web accessibility of e‑Government websites of Saudi Arabia and Oman by adapting the 'W3C Web Content Accessibility Guidelines'. Finally, it presents recommendations for improvement of e‑Government website accessibility.

 

Keywords: Accessibility guidelines, tools, e-Government, web style guide, web testing and evaluation and assistive technology

 

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Journal Article

Evaluating Web Service Composition Methods: the Need for Including Multi‑Actor Elements  pp153-164

Ralph W. Feenstra, Marijn Janssen, René W. Wagenaar

© Dec 2007 Volume 5 Issue 2, ECEG 2007, Editor: Frank Bannister, pp95 - 224

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Abstract

New systems can be designed by composing them out‑of‑existing software components which are accessible as web services and provided by the service providers. Governmental organizations can act as service providers by providing information or functionality like authenticating. The basic premise is that by reusing components, development and maintenance costs can be lowered and flexibility is created. As such, public agencies are looking for support to create new compositions. Several composition approaches can be found in the literature, however none of these evaluations take into account the e‑government specific requirements originating from the involvement of multiple parties having different interests. In this paper we present a composition evaluation approach which extends the existing evaluation approaches by including the multi‑actor dimension. We illustrate this method using an example. Further research is aimed at executing the proposed approach and comparing semantic and multi‑actor‑based compositions methods.

 

Keywords: web service, web service composition, evaluation, workshop, multi-actor networks

 

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Journal Article

Measuring for Knowledge: A Data‑Driven Research Approach for eGovernment  pp226-235

Pieter Verdegem, Jeroen Stragier, Gino Verleye

© Dec 2010 Volume 8 Issue 2, ECEG Conference Issue, Editor: Frank Bannister, pp83 - 235

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Abstract

As ICT provide a lot of possibilities, high expectancies exist towards the electronic public service provision. All governments are increasingly establishing their e‑strategies. However, eGovernment still faces many challenges as it continues to develop. The current status of electronic services delivery opens up a lot of questions, both for practitioners and researchers. Therefore, further progress of eGovernment needs a profound knowledge base. eGovernment policy has focused several years on bringing online public services and on benchmarking their availability and sophistication. Simultaneously, eGovernment measurement and monitoring activities are often based on the so‑called supply‑side benchmarking. Although this is important knowledge, it is under criticism because it lacks a user‑centric viewpoint of eGovernment development. This article presents and discusses a bottom‑up and data‑driven approach about how research can help to manage (user‑centric) eGovernment strategies. Based on statistical testing (techniques of structural equation modeling, SEM) of large‑scale sample data from the Belgian government, the authors have investigated which relations do exist between contextual variables and the availability and/or satisfaction of electronic public services. By doing this, this manuscript presents an illustration of a data‑driven approach in eGovernment monitoring and it explains how this can support and enrich the management and evaluation of eGovernment policy.

 

Keywords: eGovernment, methodology, management, benchmarking, evaluation, satisfaction, structural equation modeling, SEM

 

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Journal Article

Conceptualization of an integrated indicator model for the evaluation of e‑government policies  pp292-306

Dalibor Stanimirovic

© Dec 2013 Volume 11 Issue 1, Editor: Frank Bannister, pp181 - 322

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Abstract

Following the initial success of the information and communication technology‑enabled changes in the public sector, the concept of e‑government was expected to provide a leap forward, facilitating the comprehensive reform of public administration operatio ns and redefinition of service delivery to citizens. Despite the significant advancement in the last decade or so, the contribution of e‑government in achieving the increased acceptance of online government services, cost reduction and greater effectivene ss of public administration has remained rather ambiguous and undetermined. All these facts suggest that current planning, development and implementation of e‑government policies is unsatisfactory, whereas lacking reliable indicator models consequently re sults in arbitrary evaluation and uninformed decision‑making in the e‑government field. Paper presents an analysis of existing indicator models for evaluation of e‑government policies, identifies characteristic evaluation aspects and evaluation levels, an d conceptualizes an integrated indicator model for evaluation of e‑government policies. Analysis offers an insight into the current evaluation practice, enables detection of its deficiencies and provides a valuable contribution to the development of appli cable indicator models facilitating more evidence‑based evaluation of e‑government policies. .

 

Keywords: Key words: E-government policies, evaluation, evaluation aspects, evaluation levels, integrated indicator model.

 

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Journal Article

Measuring the Public value of e‑Government: The eGEP2.0 model  pp373-388

Alberto Savoldelli et al

© Dec 2013 Volume 11 Issue 2, ECEG 2013, Editor: Frank Bannister & Walter Castelnovo, pp324 - 388

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Abstract

Abstract: After having briefly introduced the issue of measuring e‑Government vis‑à‑vis its impact evaluation, the paper provides an overview of the state of the art with regard to measurement of e‑Government, addressing the debate on the relationship bet ween 'public value' creation and e‑Government, outlining some of the approaches advanced to measure the public value of ICT interventions in the public sector. In light of this discussion, the paper then proposes the eGEP‑2.0 model which, building on its predecessor eGEP, overcome many of the limitations of existing frameworks, and more importantly pave the way for an effective impact assessment of e‑Government initiatives, in relation to the policy‑making process and related governance needed for their d esign and implementation. The results of the application of the eGEP‑2.0 model on the Telematics and Informatics Plan (PiTER) of the Emilia Romagna Region in Italy are then presented and discussed. The paper concludes providing some reflections on the e xperience and outlining future research challenges.

 

Keywords: Keywords: e-government, measurement, evaluation, public value, policy-making

 

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Journal Article

The Accessibility of Moroccan Public Websites : Evaluation of Three E‑Government Websites  pp65-79

Ibtissam Boussarhan, Najima Daoudi

© Nov 2014 Volume 12 Issue 1, Editor: Frank Bannister, pp1 - 94

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Abstract

Abstract: Enabling people with disabilities to perceive, understand, navigate, contribute, create content and interact with the Web is the purpose of Web accessibility. The present research aims to evaluate the accessibility of three Moroccan e‑government websites to people with disabilities. To achieve the realization of this research, we opted for the method AccessiWeb and we analyzed, following this methodology, four to seven pages in each website. The evaluation results show the presence of several p roblems of accessibility in each of the three websites. Some accessibility problems, found in the three websites, are relating to level A criteria, other to level AA criteria, while the rest is relating to level AAA criteria. The presence of level A crite ria that are not respected, in the three websites, makes us conclude that the three evaluated websites dont meet the minimum level of accessibility. To reach the minimum level of accessibility, recommended by the W3C, all problems relating to level A and level AA criteria should be corrected. Various measures should be then taken to make the content of these websites perceivable, operable, understandable by users and robust. Thus, to make the content perceivable by users, the necessary measures to be ta ken can be summarized as follows : provide text equivalents for non‑textual items, increase the contrast ratio, make time‑based media clearly identifiable, provide summaries and titles for tables, make all links explicit, indicate changes of reading direc tion in the source code, organize the content by the use of titles, use CSS, associate form fields with relevant labels, offer accessible versions to documents for download and make it possible for users to control flashing contents. To make the content p resented within the three websites operable, it is necessary to : make the control of time‑based media and no time‑based media possible by the keyboard, give pertinent titles for links and web pages, make explicit links that open in a new window, add link s that help to bypass the blocks of content and the groups of links, provide information about the documents for download, ensure that navigation does not contain keyboard traps and that the sitemap page shows the general architecture of the website. Conc erning the third principle, which consists on making the content understandable by users, context changes should be initiated by explicit buttons, language changes should be indicated in the source code, the labels associated with form fields should be ap pended with their fields, the indication of mandatory fields should be visible and the input control should be accompanied by suggestions that facilitate the correction of errors. Finally, the respect of the last principle, relating to robust content, req uires to provide for each framework used a relevant title, to provide equivalent alternatives, working without Java, for scripts, to correct errors that exist in the source code, to make all media compatible with assistive technologies, to define the type of each document, to make sure that hidden texts are correctly rendered by assistive technologies and to provide an appropriate title for each form button.

 

Keywords: Keywords: Web accessibility, e-government websites, Moroccan websites, Moroccan e-government, persons with disability, Web accessibility evaluation, AccessiWeb method, Web accessibility evaluation methodologies, Web accessibility evaluation tools

 

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Journal Article

Impacts of Internet use on Public Administration: A Case Study of the Brazilian Tax Administration  pp49-58

Maria Virginia de Vasconcellos, Maria das Graças Rua

© Jul 2005 Volume 3 Issue 1, Editor: Frank Bannister, pp1 - 58

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Abstract

This paper seeks to identify the effects of Internet used as a vehicle for sending federal tax returns through the RECEITANET program. The benefits that came out from security and costs reduction in the process of delivering tax returns are identified, as well as the impacts on Tax Administration (TA) and on the Treasury‑Taxpayer relationship.

 

Keywords: E-Government, G2C-Government to Citizen service, E-public service, IT application in Tax Administration, Transmitting Tax returns via Internet, Treasury-Taxpayer relationship, IT Evaluation

 

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