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Journal Article

Conceptual Diagram Development for Sustainable e‑Government Implementation  pp33-43

Maryam M. Khamis, Theo P. van der Weide

© Feb 2017 Volume 15 Issue 1, Editor: Mitja Dečman and Tina Jukić, pp1 - 56

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E‑government implementation has received extra attention as a new way to increase the development of a country. International organizations such as the ITU and the United Nations provide strategic guidance to overcome the challenges of ICT use. Yet, the development of ICT use in developing countries is still very low. Researchers are contributing to support successful implementation with models and theories that conceptualize the complex situation. This paper extends the DPSIR‑based e‑government conceptual framework into the direction of implementation strategies. The main focus is on improving stakeholder involvement during requirements engineering. Object Role Modeling (ORM) was used (1) to develop a semi‑natural language (controlled language) that is understandable both for domain stakeholders and system analysts and (2) to make a common description of the application domain in this language. The proposed model can be used to construct quantitative simulation tools to be used by policy makers.


Keywords: Conceptual data modeling, Object Role Modeling, Manual service, Digital Service, DPSIR, Zanzibar


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Journal Issue

Volume 15 Issue 1 / Feb 2017  pp1‑56

Editor: Mitja Dečman, Tina Jukić

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Guest Editors

Decman‑Mitja‑EG‑031 Mitja Dečman is an Assistant Professor at the Faculty of Administration, University of Ljubljana, teaching undergraduate and postgraduate level. He holds a Ph. D. in Administration Science and a MSc. in Computer Science. His project and research work includes development of information systems, benchmarking systems, digital preservation, information security, e‑government, e‑governance, web 2.0 and others.



Tina Jukić is an Assistant Professor in the field of informatics in public administration at Faculty of Administration, University of Ljubljana, Slovenia. She gained her PhD in administrative science in 2013. In recent years her research activities are mainly focused on methodologies for the evaluation of e‑government projects and on social media usage in public administration. 


Keywords: social networking sites, public administration, level of usage, type of usage, engagement, literature review, tax administration, taxpayer supervision, compliance risk management, analytics, data mining, Conceptual data modeling, Object Role Modeling, Manual service, Digital Service, DPSIR, Zanzibar, information sharing arrangement, inter-organisational system (IOS), XBRL, standard business reporting, B2G, TOE


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