The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

Factors Affecting the Adoption of e‑Government in Kuwait: A Qualitative Study  pp84-102

Hussain Alenezi, Ali Tarhini, Ra'ed Masa'deh, Ali Alalwan, Nabeel Al-Qirim

© Mar 2017 Volume 15 Issue 2, Editor: Carl Erik Moe, pp57 - 154

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Previous research on information quality and organizations performance focuses on private sectors and pays little attention to governments and public organizations. To the best of the researchers’ knowledge, e‑Government success literature has rarely investigated information quality as a contributor to the success of e‑Government initiatives in Kuwait. This paper aims to understand the factors that may influence or hinder for enabling e‑Government strategic benefits in Kuwait. Data were collected from 31 employees through one‑on‑one interviews at three e‑Government Kuwaiti agencies namely, Ministry of Justice, Ministry of Finance and Public Authority for Civil Communication. The study findings revealed that several themes (i.e. information quality, strategic benefits, and institutional values) were observed to achieve better e‑Government Benefits. The research also reveals some new drivers (Cost saving and customer satisfaction) and barriers (e.g. Nepotism and Wasta) to improving organizational performance. These results and their implications to both theory and practice are described.


Keywords: Information Quality, Organizational performance, E-government, Qualitative research, Kuwait, Arab World.


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Journal Article

The Adoption of the Traffic Violation E‑payment System (TVEPS) of Kuwait  pp1-19

A Omar E M. Khalil, Alaa Al„Nasrallah

© Nov 2014 Volume 12 Issue 1, Editor: Frank Bannister, pp1 - 125

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Abstract: E‑government (e‑gov) has become indispensable for government modernization. Its success, however, is contingent upon its adoption by the intended users. This research used an extended version of the Unified Theory of Acceptance and Use of Tech nology (UTAUT) model to investigate a number of factors that are believed to affect the Kuwaiti citizens adoption of the traffic violation e‑payment system (TVEPS). Effort expectancy and social influence were found to influence the use intention, and users Internet experience moderated such a relationship. However, performance expectancy did not influence the intention to use TVEPS. Facilitating condition, trust and use intention were found to influence the actual use of the system. While gender mod erated the relationship between facilitating conditions and actual use of the system, awareness moderated the relationship of trust and use intention with the actual use of the system. These findings and their implications are further discussed in the pap er.


Keywords: Keywords: UTAUT, e-government, Effort Expectancy, Performance Expectancy, Social Influence, Facilitating Conditions, Trust, Kuwait


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Journal Issue

Volume 15 Issue 2 / Mar 2017  pp57‑154

Editor: Carl Erik Moe

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Chief Editor

carl erik moe Dr Carl Erik Moe  is a Professor of Information Systems at the University of Agder, Norway. After serving as Head of Department (HOD) for a number of years, he is back to research and teaching. As HOD he took a leading role developing graduate programs in both Information Systems and Health Informatics, and PhD program in Information Systems as well as promoting and generating research collaboration with local government and industry.

Carl Erik has served as Program Chair of IFIP EGOV 2012. He is an active reviewer for several academic journals. He was one of the founding members of the Scandinavian Workshop on e‑Government, of which he is still very much involved and he has served as leader of the Norwegian Council for Information Science.

Carl Erik’s current research interests include e‑Government covering issues such as Procurement of IS and Policies and Strategies for Digital Government including Open Government and ICT4D, and it includes e‑Health covering issues such as IS in Social Work, Telecare and Information Systems in Integrated Care.

Carl Erik served as Associate Editor on EJEG for several years before taking over as Editor. He welcomes both empirical and conceptual work and case studies with practical implications, and he encourages work on emerging topics and open and smart government. His ambition is to keep up the good academic quality of the journal at the same time as encouraging work in progress and establishing a case section in the journal.


Keywords: online public services, digital divide, logistic regression analysis, Enterprise Architecture, Public Sector, Systematic Literature Review, Government Enterprise Architecture, Technology Acceptance, e-procurement, survey, private firms, Belgium, Social Sensors, Open Governance, Crowdsourcing, e-participation, Trust, Information Quality, Organizational performance, E-government, Qualitative research, Kuwait, Arab World


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