The Electronic Journal of e-Government publishes perspectives on topics relevant to the study, implementation and management of e-Government

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Journal Article

A Model of Fundamental Components for an e‑Government Crowdsourcing Platform  pp141-156

Kevin Cupido, Jacques Ophoff

© Dec 2014 Volume 12 Issue 2, ECEG 2014, Editor: Frank Banister, pp95 - 207

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Abstract: Most e‑Government implementations have resulted in failures with many implementations being one‑way (government‑to‑citizen) and mainly informational (Dada, 2006; Cloete, 2012). However, advances in technology provide governments with the opp ortunity to engage with citizens using new methods, such as crowdsourcing. Successful commercial and open source software implementations of crowdsourcing have sparked interest in its potential use in the public sector. Brabham (2009) advocated for the use of crowdsourcing in the public sector to increase public participation and for governments to access citizens as a source of ideas and solutions. However, crowdsourcing lacks a theoretical and conceptual foundation (Geiger, et al., 2011; Pedersen, et al., 2013). Within e‑Government there is also a lack of knowledge regarding the implementation of crowdsourcing platforms (Koch & Brunswicker, 2011). The main research questions is: How are crowdsourcing initiatives able to motivate citizen participat ion in e‑Government? A conceptual model of critical success factors for an e‑Government crowdsourcing solution is presented, based on a comprehensive review of relevant literature. The model uses Self‑Determination Theory as a basis to examine citizen mo tivation and the influence of incentives or rewards. The model also addresses system factors such as task clarity and types, management, and feedback. In addition it also examines effort and performance expectancy, and behavioural intention to use crowdso urcing through the Unified Theory of Acceptance and Use of Technology. The results of a questionnaire‑based survey (n=295) testing the model indicated that some crowdsourcing concepts may not necessarily translate well when applied in public sector init iatives. System management and support, rules and feedback as well as the UTUAT constructs were identified as important factors. This research benefits future work by building a conceptual foundation for a potential e‑Government crowdsourcing solution.


Keywords: Keywords: e-Government, Crowdsourcing, Critical Success Factors, Self-Determination Theory


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Journal Article

From Assumptions to Artifacts: Unfolding e‑participation within Multi‑level Governance  pp116-129

Somya Joshi, Uta Wehn

© Mar 2017 Volume 15 Issue 2, Editor: Carl Erik Moe, pp57 - 154

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The role of technological innovation within the context of governance processes is often embraced with rhetorical enthusiasm and seen as a de facto enabler for democratic decision‑making. Underpinning this enthusiasm is the leap of faith made from transparency to trust, from complexity to coherence. The belief that using new tools for e‑participation can generate dramatic transformation in public sector redesign and result in societal benefits is heralded as a shift towards public innovation. It is precisely this belief that we examine in this paper. We start our investigation by providing a conceptualization of what e‑participation means within the context of multi‑level governance. By using a cross case comparison of two European research projects, we provide an empirical base upon which we can examine the process of e‑participation and the implications of digital e‑participation tools for various levels of governance and public accountability. Furthermore we provide an interdisciplinary contribution in understanding the gap between what technological innovation makes possible and the acceptance or openness on the part of decision makers to embrace citizen input within policy processes.


Keywords: Social Sensors, Open Governance, Crowdsourcing, e-participation, Trust


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Journal Issue

Volume 15 Issue 2 / Mar 2017  pp57‑154

Editor: Carl Erik Moe

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Chief Editor

carl erik moe Dr Carl Erik Moe  is a Professor of Information Systems at the University of Agder, Norway. After serving as Head of Department (HOD) for a number of years, he is back to research and teaching. As HOD he took a leading role developing graduate programs in both Information Systems and Health Informatics, and PhD program in Information Systems as well as promoting and generating research collaboration with local government and industry.

Carl Erik has served as Program Chair of IFIP EGOV 2012. He is an active reviewer for several academic journals. He was one of the founding members of the Scandinavian Workshop on e‑Government, of which he is still very much involved and he has served as leader of the Norwegian Council for Information Science.

Carl Erik’s current research interests include e‑Government covering issues such as Procurement of IS and Policies and Strategies for Digital Government including Open Government and ICT4D, and it includes e‑Health covering issues such as IS in Social Work, Telecare and Information Systems in Integrated Care.

Carl Erik served as Associate Editor on EJEG for several years before taking over as Editor. He welcomes both empirical and conceptual work and case studies with practical implications, and he encourages work on emerging topics and open and smart government. His ambition is to keep up the good academic quality of the journal at the same time as encouraging work in progress and establishing a case section in the journal.


Keywords: online public services, digital divide, logistic regression analysis, Enterprise Architecture, Public Sector, Systematic Literature Review, Government Enterprise Architecture, Technology Acceptance, e-procurement, survey, private firms, Belgium, Social Sensors, Open Governance, Crowdsourcing, e-participation, Trust, Information Quality, Organizational performance, E-government, Qualitative research, Kuwait, Arab World


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