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Journal Article

Bridging the Digital Divide for e‑Government inclusion: A United States Case Study  pp109-118

Janice C. Sipior, Burke T. Ward

© Dec 2005 Volume 3 Issue 3, Editor: Frank Bannister, pp99 - 156

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Abstract

This case study of computer‑illiterate people in a public housing community was undertaken to explore the digital divide and e‑Government inclusion and uses. Overall, the results indicate the importance of a community organizing strategy to secure internet access, coordinate education and training, and sustain internet use to initiate e‑ Government participation among the techno‑disadvantaged. While first‑time government website visitation by community participants was surprisingly high, the intent to continue use was lacking. Sustained use remains challenging due to external threats to the community initiative, including isolation from mainstream society, exploitive dependency by those ostensibly assisting the community, and a culture of failure. Public outreach, on the part of governmental and other organizations, is suggested to encourage e‑Government inclusion among those previously excluded.

 

Keywords: e-Government, digital divide, country case study, internet access

 

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Journal Issue

Volume 3 Issue 3 / Nov 2005  pp99‑156

Editor: Frank Bannister

View Contents Download PDF (free)

Keywords: electronic journal, papers, articles, eGovernment, electronic government, eGovernment methods, eGovernment studies, e-Government, Accessibility guidelines, Administration, Administrative workflows, Benchmarking, Citizen interaction, Country case study, Diffusion, Digital divide, e-Government, e-Procurement, Institutions, Internet access, Inter-organizational systems, Legal constraints, Measuring e-Government, Municipalities, Mutual aid, Non-conforming case, Policy, Public process modeling, Public sector, Slovenia, Tools, Web style guide, Web testing and evaluation and assistive technology

 

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Journal Issue

Volume 3 Issue 4 / Dec 2005  pp157‑240

Editor: Frank Bannister

View Contents Download PDF (free)

Keywords: electronic journal, papers, articles, eGovernment, electronic government, eGovernment methods, eGovernment studies, e-Government, Accessibility guidelines, Administration, Administrative workflows, Benchmarking, Citizen interaction, Country case study, Diffusion, Digital divide, e-Government, e-Procurement, Institutions, Internet access, Inter-organizational systems, Legal constraints, Measuring e-Government, Municipalities, Mutual aid, Non-conforming case, Policy, Public process modeling, Public sector, Slovenia, Tools, Web style guide, Web testing and evaluation and assistive technology

 

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