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Journal Article

Mypage and Borger.dk — A Case Study of Two Government Service Web Portals  pp165-176

Karin Furuli, Sigrun Kongsrud

© Dec 2007 Volume 5 Issue 2, ECEG 2007, Editor: Frank Bannister, pp95 - 224

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Abstract

This case study investigates the development of national portals offering online public services to citizens. Norway and Denmark are leading the way in developing online public services for citizens. In this study the development of the citizen portals Borger.dk in Denmark and Mypage in Norway will be examined. At present, documented research on national citizen portals is limited. Comparing the similarities and differences of citizen portals is an important part of e‑ government development. We have used a framework for comparing the portals. The research questions to be answered in this case study are; Why are citizen portals created? How does one deal with matters of security? How is portal development organized? This study is also intended to bring to light factors that have led to the differences in the development of Borger.dk and Mypage. The study is based on published and unpublished reports from the two countries in question, together with interviews with key persons. Of additional interest, in conducting this study, is the opportunity to gain greater insight into the development of online services provided by the public sector. This case study also raises further questions relating to e‑government to be used in future research.

 

Keywords: e-government, e-services, framework for comparing citizen portals, citizen portal, online public services, Borgerdk, Mypage

 

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