This paper presents the results of research aimed at analysing the usage of Facebook as the most popular social networking site among 112 Slovene state administration organizations. Private entities use social networks to enhance their visibility, interact with clients, and for (related) marketing and sales of their products and services. Social networks also represent the potential for increased interaction between public administration and its users. However, statistics on the usage of social networks in public organizations is scarce. The methodology of our research is based on 16 indicators measuring usage, engagement, multi‑channel features, and multi‑media content. The results reveal that only a few organizations have established their Facebook presence, and for most of them considerable room for improvement has been identified in terms of usage of Facebook as a social network with the highest potential of reach and engagement in the number of its users. An extensive literature review in the field of social media usage in public administrations worldwide is also provided.

Tax administrations need to become more efficient due to a growing workload, higher demands from citizens, and, in many countries, staff reduction and budget cuts. The novel field of analytics has achieved successes in improving efficiencies in areas such as banking, insurance and retail. Analytics, which is often described as an extensive use of data, statistical and quantitative analysis, explanatory and predictive models, and fact‑based management to drive decisions and actions (Davenport and Harris, 2007: 7), fits well in tax administrations, that typically have access to large volumes of data. In this paper we will answer the question how analytics contributes to a Compliance Risk Management approach – a major trend in taxpayer supervision in the last decade. The main tasks within compliance risk management include risk identification, risk analysis, prioritization, treatment, and evaluation. The answer of the research question gives more insight in what we can expect from analytics, and will assist tax administrations that want to improve their analytical capabilities. Attention is paid as well to limitations of analytics. Findings include that over half of the activities in taxpayer supervision can be supported by analytics. Additionally, a match is presented between supervision activities and specific analytical techniques that can be applied for these activities. The article also contains a short case study of the Netherlands Tax and Customs Administration on selection of VAT refunds with analytical techniques.

E‑government implementation has received extra attention as a new way to increase the development of a country. International organizations such as the ITU and the United Nations provide strategic guidance to overcome the challenges of ICT use. Yet, the development of ICT use in developing countries is still very low. Researchers are contributing to support successful implementation with models and theories that conceptualize the complex situation. This paper extends the DPSIR‑based e‑government conceptual framework into the direction of implementation strategies. The main focus is on improving stakeholder involvement during requirements engineering. Object Role Modeling (ORM) was used (1) to develop a semi‑natural language (controlled language) that is understandable both for domain stakeholders and system analysts and (2) to make a common description of the application domain in this language. The proposed model can be used to construct quantitative simulation tools to be used by policy makers.

Various types of inter‑organisational systems (IOSs) are emerging to facilitate information exchange between companies and governments. These systems are developed in constellations of stakeholders who impose different and even opposing requirements on the information sharing arrangements. Yet which determinants shape the selected information sharing arrangement is not clear. The present research investigated such determinants through a review of IOS implementation literature and an in‑depth case study. The literature review resulted in a list of determinants that were categorised using the Technological, Organisational and Environmental (TOE) framework. These determinants were analysed in detail for the Standard Business Reporting implementation in the Netherlands. The findings suggest that an information sharing arrangement should be conceptualised by both its architecture and its governance, as they are mutually dependent. In the case study, trust, power, the involvement of major public organisations, compatibility and interoperability were found to be the main determinants influencing the shaping of the information sharing arrangement.